Commonwealth Bank’s NetBank users report serious problems with service

Customers of a major Australian bank are unable to login to their accounts online and venting their frustrations.

The Commonwealth Bank is experiencing major issues with its online banking system. Picture: NCA NewsWire/Sarah Matray

Commonwealth Bank customers are unable to do online banking, with the NetBank service not allowing them to log in.

The bank confirmed its services were down on Thursday afternoon but were returning to normal.

“We are aware some of you are experiencing difficulties accessing our services and we’re currently investigating,” a Commonwealth Bank spokesperson said on Twitter.

We’re aware some of you are experiencing difficulties accessing our services and we’re urgently investigating. We apologise - thanks for your patience, we’ll provide an update soon

— CommBank (@CommBank) April 1, 2021

Customers indicated the outage began just after 4pm and reported long wait times on the phone.

They took to Twitter to air their frustrations about the outage, anxious they would be unable to pay for items ahead of Easter.

“Happens too often over it,” one user wrote.

happens too often over it

— brooke (@brooke84703925) April 1, 2021

A day before the long weekend and we can’t access netbank or commbank app

— Martin Kamanli (@KamanliMartin) April 1, 2021

Others took a more lighthearted approach to the issue, after mortgage accounts seemingly disappeared from users’ accounts.

My mortgage has disappeared from Netbank. Thanks CBA!!!🤪🤪🤪

— Rafaholic (@Premier68538119) April 1, 2021

It's great! Our mortgages have dropped, so we are showing in a positive way 🥳

— Colin Gray (@WorldCitizen197) April 1, 2021