NSW Police launch game-changing platform for emergency calls

NSW Police have unveiled a new platform that will allow Triple-0 callers people to share video and images to operators during emergencies.

NSW Police have launched a mobile platform which will enable the public to send live pictures and GPS coordinates to operators during emergencies.

Following a 12-month trial, BluLink will allow the public to provide operators with GPS coordinates, live streamed video and digital photos.

The platform will help officers and emergency services to have real-time, accurate information during emergencies, including allowing the police to know the exact location of an incident.

When a person calls triple-0, they will be sent a link to their smartphones which will ask if they want to connect to the platform.

NSW Police have unveiled BluLink, which allows the public to send operators live video during emergencies. Picture: NSW Police.

BluLink is not an app, which means it does not require a pre-download.

Once users have clicked through, they can upload pre-recorded videos or photos via an attachment and allows police to communicate with the user via a chat function.

They can also send police live vision of the incident as it unfolds.

A one-year trial was run across NSW beginning in February last year and has been used in missing persons investigations and the rescue of lost bushwalkers.

A link to the platform will be sent to users during an emergency. Picture: NSW Police.

During the Bondi Junction stabbing investigation, it allowed officers to review uploaded footage and CCTV.

“Police rely on members of the community to accurately describe an incident, so they know what they’re dealing with and how they need to respond,” NSW Police Minister Yasmin Catley said.

“BluLink gives them unrivalled access to a scene before they’ve even arrived.

“On average, police receive more than 1500 emergency calls for assistance every day.

“This technology will help triage and respond to incidents more effectively than ever before.”