‘Is this a joke?’: Mum’s outrage over exorbitant Kmart delivery charge for one bean bag

It’s known for its cheap prices, but when a Central Coast mum was slapped with huge delivery fee for just four items, it angered many.

As Zoe ordered one bean bag and three bag of beans on Kmart’s site – her eyes almost popped out of her head when she looked at the grand total.

She was so gobsmacked at the numbers staring back at her that she shared it on a Kmart Facebook page with the caption, “Is this a joke? To get a bean bag and the beans delivered $190.66.”

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Kmart has been labelled ‘greedy’ for the delivery charges it applies to regional deliveries. Picture: Getty

The four items came to $84 – but the total was a whopping $190.66 due to the $106.66 regional delivery fee as the mum lives on the NSW Central Coast.

Mum charged $100 Kmart delivery

Many other Kmart fans chimed in to give their thoughts on the matter.

“Kmart has one of the worst online ordering and delivery systems I’ve ever seen, it’s embarrassing for a company of that size,” one said.

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A mum is outraged at the $100 delivery charge for one bean bag and some bags of beans. Source: Facebook

Kmart accused of being ‘so greedy’

One woman became so fed up with the retail store that she jumped ship to their closest competitor.

“Kmart are so greedy,” she said. “Delivery is so expensive, takes forever and half the time broken or missing items. Their website always has something wrong and their database is a joke. Big W is amazing. Goods might cost a bit more but better quality and worth it.”

Another disgruntled customer detailed a very frustrating experience she had with ordering online through Kmart.

“Kmart delivery is ridiculous,” she wrote.

“I ordered a bed head and mattress from them and they charged delivery for both items. Bed head was cancelled by them as apparently out of stock (even though still saying available online). They refunded the price of the bed head but kept the delivery fee for it which I thought was weird. Tried calling and emailing them but got nowhere.”

Then there were those who shared how they got around the hefty delivery costs.

“This happened to me during last lockdown,” one said. “The bean bags are not under the ‘free delivery over $45’ – so I just did a click and collect instead.”

Mums suggest Catch for Kmart items

While others revealed that they get around the fee by ordering on the Catch site.

“If you look on Catch they sell Kmart stuff and the delivery is a lot cheaper and if you’re a club catch member it’s free shipping,” one suggested.

“I use Catch for Kmart things. I search by Kmart or Anko and free delivery with Club Catch too!” another said.

A third added Catch Club was “also a free trial for seven days and the monthly membership price is a fraction of delivery on Kmart websites”.

“We did a full refurnish last year and I bought 90 per cent off Catch with either free delivery or delivery for bulky items that were well and truly under $100,” she said.

“I’m that good at bargain hunting, I scored a $2500 outdoor lounge/dining set for $750 with FREE shipping.”

Kidspot contacted Kmart but had yet to hear back at time of publication.

This article originally appeared on Kidspot and was reproduced with permission