Woolworths shopper baffled by $0 compensation voucher

A shopper who was given a discount voucher when Woolworths messed up their order has been left confused by the fine print.

A Woolworths shopper has been left baffled after receiving a voucher to compensate for a home delivery mistake that came with some confusing small print.

The shopper took to Facebook to thank the supermarket giant for receiving a coupon for the “inconvenience of not receiving half of my groceries when my order was home delivered today”.

But the voucher was actually set to the value of $0.00 - a mistake a Woolworths spokesperson called a “technical error.”

“We are aware of, and are working through, a technical issue involving our online customer notification system,” the spokesperson said.

“We will update the customers affected as soon as possible and we’ll ensure they receive the full value of any vouchers intended.”

The shopper had attached a screenshot of an email from Woolworths that read “we’re sorry” for the shopping experience.

“Please accept this coupon worth $0.00 with our apologies for any inconvenience caused.” it said.

“You can redeem this on your new shop online with Woolworths, simply add the coupon code at the checkout.”

A Woolworths shopper was left scratching their head after receiving a $0 discount voucher that required a $30 minimum spend to activate. Picture: Facebook

Woolworths then added a caveat to the voucher, stating a minimum of $30 needed to be spent in store to be able to use it.

“I’m still trying to work out how I’m going to spend this,” the shopper cheekily finished their post.

Understandably, the post has left others scratching their heads too – many mocking what appears to be an error in the voucher.

“Gee you only have to spend $30 to get nothing back what a bargain,” one said.

“They’re basically saying you could spend $30 at Coles and get the same discount,” another wrote.

While another joked it was a “bargain”.

Others defended the supermarket, saying it was “obviously a mistake”.

The shopper would need to spend $30 to receive precisely zero dollars off their shop. Picture: NCA NewsWire / Dean Martin

Woolworths responded to the complaint online, telling the shopper it “definitely understand your concerns so we’d like to look into this further for you”.

On the supermarket giant’s website states that customers are entitled to a refund or compensation for a “major failure” to mobile services.