Diner shocked after restaurant ‘Lusitano’ tells her to ‘just f**k off lady’ when she complained on Facebook
THIS woman posted a complaint on Facebook. The restaurant’s response is a textbook case of how not to do customer service.
THIS woman posted a complaint about a restaurant on Facebook after arriving to find the venue closed. You won’t believe what they told her to do.
Lusitano, in Manchester in the UK, is facing a wave of criticism after a woman was seemingly sworn at by the company when she posted a complaint on their Facebook page.
The Manchester Evening News reports that Jennifer Bennett had pre-booked a meal at the venue but when she turned up it was closed.
This is how the conversation looked on Facebook.
“You just don’t expect it, especially when I was going to be a paying customer,” Bennett told The Manchester Evening News.
“I was really shocked to be spoken to like that.
“I thought their Facebook account might have been hacked so I tried to call the restaurant again but there was no answer.”
“It looked like it was locked up. The sign on the door said something about being closed for repairs, but we had called up two days previously and they had made no mention of it or called to tell us,” she added.
“Later on that night I dropped Lusitano a quick friendly email just asking when it would reopen so we can use this voucher.”
Bennett’s email was not replied to.
“I’m not annoyed because they were closed. I’m sorry if they’ve gone out of business. If they had just replied to my original email asking when they were reopening it would have been fine.
“I don’t expect an apology — I just can’t tolerate bad customer service.”
The MEN is reporting that the boss of the venue has said “it wasn’t me’