Surprise Woolworths feature creates huge buzz

A Woolies employee has revealed an online feature shoppers had no idea about, but since discovering it, they’ve become obsessed.

A Woolworths employee has created a huge buzz after he revealed an online feature much to the surprise of shoppers.

Liam Kirley, who runs the chain’s TikTok page, shared a clip that’s attracted almost half a million views explaining of how customers can leave notes for staff when placing online orders.

When an item is added to the online basket via the Woolies website, an option appears that reads: “Add personal shopper note.”

It provides a blank space for shoppers to leave a note. And when staff collect the items from shelves, the note will pop up on their scanning device.

A Woolies employee has revealed how you can leave ‘cute messages’ for staff. Picture: TikTok/woolworths_au

In a TikTok, he explained that once you add an item to your online basket, you can add a note to it. Picture: TikTok/woolworths_au

While the feature isn’t that hard to miss, some shoppers had no idea it was there or what it was for.

“Wait we can do that? I just did my first online shopping order today, will do for next order,” one viewer wrote.

“I honestly didn’t even notice this or know it was a thing. I’ll definitely start leaving nice little messages,” said another, while a third added: “I didn’t know you could do this! Gonna do it next time.”

Shoppers can then leave a note for staff. TikTok/woolworths_au

One joked: “Woolies will regret showing me this. Let the dad jokes begin!”

Woolies staff have also bombarded the comments section saying it makes their day when customers leave nice notes.

“Online team member here. It’s very much appreciated – trust me we do notice it. We’ve received such lovely notes from a few customers and it’s amazing!” they wrote.

“They are nice to see when we get them,” said another.

It can also be instructions for when staff pick items. Picture: TikTok/woolworths_au

The note then appears on their scanning device when picking and packing the items. Picture: TikTok/woolworths_au

Those who have been using the feature said they often gift items to staff.

“I bought a choccy for the worker/told them to keep it and happy new year hehe I hope they enjoyed their treat!” one person wrote.

“A friend of mine got a note saying, ‘This chocolate block is for my amazing picker!” said another.

However, the feature can also be used to direct staff on exactly what you want when picking items.

“Wait, so I can ask for my bananas to be on the greener side?” one shopper asked, to which Liam responded: “That’s right! You can add instructions like that in the shopper notes section!”

A staffer also added: “Yes, but honestly it’s not always easy to give what’s requested but we try with what we have available.”