Barista reveals what not to do when ordering coffee

A Sydney barista has revealed the one thing you should never do when ordering your morning takeaway coffee.

A Sydney barista has revealed the one thing you should never do when ordering – and then waiting for – your coffee.

Franco Amitrano, who owns Cafe & Cucina in Surry Hills, spilt the beans about his job on news.com.au’s podcast I’ve Got News For You.

Mr Amitrano has been making coffee for 25 years – producing, on average, between 500 and 550 cups each day.

Suffice to say, then, he’s well-versed on what sets a good customer apart from a bad one.

Asked by host Andrew Bucklow about “the little things that customers do that p*ss you off”, Mr Amitrano was diplomatic – at first.

Franco Amitrano, who owns Cafe & Cucina in Sydney. Picture: Instagram

He has been making coffee every day for 25 years. Picture: Instagram

“Look, I’m very patient. I love all my customers,” he began.

Before admitting: “The only thing that sometimes gets on my nerves is when they have their headphones [in] and [are] checking emails, and I’m calling their coffee out and they don’t even notice. That’s the only thing that annoys me.”

‘When [customers] have their headphones [in] and [are] checking emails, and I’m calling their coffee out and they don’t even notice. That’s the only thing that annoys me.’ Picture: AFP/Josh Edelson

Another minor peeve, Mr Amitrano said, is when customers bring their keep cups in – without washing them first.

“[It’s a] little bit [annoying]. But we love our customers – we don’t mind.”

As for whether baristas hold a grudge against a customer who returns after being rude – you can rest assured, Mr Amitrano (at least) does not.

“No, we don’t. We treat everyone the same.”