NBN needs to talk the talk, TIO

THE number of complaints about the NBN has risen, the telecommunications ombudsman says.

Telco complaints are down for a fourth consecutive year, but NBN-related complaints are up 70%.

THE National Broadband Network is designed to improve the nation's communications, but those rolling it out are having trouble communicating with customers.

THE Telecommunications Industry Ombudsman (TIO) says the total number of complaints about general telecommunications services has dropped, but the number of complaints specifically about the NBN has risen.