Dick Smith customers’ extended warranties to be honoured

IF YOU bought something from Dick Smith amid the electronics retailer’s collapse, there’s one thing you can relax about.

Dick Smith - Adelaide

THE Warranty Group has announced it will honour all valid claims under extended warranties sold by Dick Smith — including those purchased amid the electronics chain’s collapse.

In an announcement that comes a day after Ruslan Kogan’s deal to take over the Dick Smith brand, The Warranty Group has promised to honour valid claims under about 135,000 extended warranties left exposed when Dick Smith went into receivership — worth more than $2 million.

“We’ve made this decision because it is the right thing to do by our customers,” said Hemaka Perera, the company’s Director of Sales for Southeast Asia.

“The closure of Dick Smith retail stores is unfortunate and we want to give our loyal customers the peace of mind we promised when they chose to buy products from Dick Smith.”

The Warranty Group has been the exclusive provider of extended warranty services for Dick Smith since 2008.

The group said in a statement that Kogan’s acquisition of Dick Smith’s online business was not relevant, as all extended warranties were sold prior to the acquisition.

“In difficult times, it is important that The Warranty Group does everything it can to inspire market confidence and provide comfort to consumers who put their trust in retailers,” Mr Perera said.

Warranties sold on every product to date in Australia and New Zealand will be covered.