Koala Discount Codes: Best Mattress Coupons in Australia 2024

Save on Koala’s award-winning range of mattresses and furniture with one easy step.

5 min read

July 9, 2024 - 10:42AM

When it comes to mattress brands synonymous with great products and customer service, Koala is right up there at the top.

This mattress-in-a-box brand first won over hearts with its Koala Mattress that has garnered over 1,275 five star reviews and won multiple awards (yes, you’d better believe it’s comfy).

From mattresses to sofa beds, Koala products have swiftly become a favourite furniture staple in Australian households. Aside from developing a suite of mattresses to suit a range of needs, Koala has also branched out to create bed bases, furniture and homewares, making it a one-stop-shop for all your home needs.

Koala Mattress Coupon: Best Promos & Discount Codes

SHOP ALL OF KOALA'S COUPON OFFERS HERE

How to use Koala discount codes:

Keen to redeem a Koala coupon code or discount code? All you need to do is browse the brand’s huge selection of products and add-to-cart your desired item. When you’re ready to checkout, click on the cart icon at the top right corner of the page. You'll see a field labelled 'Discount Code' - this is where you can enter the code you have. Just add the code in and click 'Apply' to see your savings instantly deducted. Too easy.

If you're shopping on the mobile app, it’s still a simple process. After adding items to your cart, head to the checkout where you’ll find the 'Discount Code' field. Enter your code, tap 'Apply' and the discount will be applied. A heads up - each Koala discount code is unique and may have specific terms and conditions, so be sure to check those before applying.

Koala’s known for its customer service, so if you encounter any issues or have questions about redeeming a coupon code, feel free to reach out to their customer service team for assistance.

Shop the best deals on Koala mattresses with news.com.au checkout. Image: Koala

Frequently Asked Questions

Known for its high-quality products and innovative designs, Koala has been a hit with Australian shoppers. The brand offers a range of mattresses that are not only comfortable but created with the environment in mind, using sustainable materials. Shopping with Koala is a breeze thanks to the brand’s easy online ordering, fast delivery and great customer service. Plus, your Koala mattress will come with an adorable teddy Koala. Cute.

What payment methods does Koala accept?

If you’re ready to add-to-cart with Koala, you can be rest assured the brand offers several payment options. Here's what they accept:

Afterpay: The buy-now-pay-later service allows you to split your purchase into four fortnightly payments.
ZipPay: ZipPay provides bespoke payment schedule that works for you. Simply choose Zip Pay at checkout and split your purchase over multiple payments.
ZipMoney: Want a longer interest-free period? ZipMoney offers six months of interest-free payments.
Credit Card: Koala accepts payment by credit card so you can use Mastercard, VISA, or Amex to make your purchase.

How can I track my order once it's been placed?

Once you’ve placed your Koala mattress order, it’s simple to track using the following methods:

Email and Order Number: Visit the Koala Living Track Order page and enter your email address and order number to get real-time updates on your Koala delivery.
Live Tracking Link (Same-Day Delivery Areas): If you’re in one of Koala’s same-day delivery areas (Sydney, Melbourne, Adelaide, Brisbane, and Perth), you’ll receive a live tracking link via text message, so you can see where your order is at any point in time.
Contact Koala Customer Service: You can also contact Koala’s online teams via phone, live chat, or email for any delivery questions.

Koala offers different delivery options, including standard delivery, room service, and premium service - so you can opt for your mattress to arrive to your front door, a room in your home and more.

Are there any additional costs for shipping or delivery?

When it comes to shipping and delivery costs with Koala, here’s what you need to know:

Standard Delivery (Metro Areas): Koala offers free standard delivery for metro areas across Australia. This includes major cities like Sydney, Melbourne, Brisbane, Adelaide, and Perth. If you’re located in one of these metro regions, you won’t receive any extra shipping charges.
Regional and Remote Areas: If you’re located in a regional or remote area, you might be charged a small delivery fee.
Room of Choice Delivery: For an extra fee, Koala provides a room of choice delivery service which means you can get your mattress delivered to a specific room at your place. One word: convenience.
Premium Service: If you’d like the ultimate in convenience, Koala also offers a premium service where their team will not only deliver your mattress to the room you need it in but will assemble it for you, too. This option will cost you extra but it’ll definitely save you time.

Before you pay, check over all the specific details of your order to figure out what your total delivery fee will be.

What is Koala Mattresses' return policy for online purchases?

If you do need to return your Koala purchase, the brand offers a 120-night trial period for all full priced and discounted products purchased on their website.

Here’s Koala’s return policy details:

120-Night Trial Period: You have 120 nights to test out your Koala product and if you’re not sold on it in this time frame, you can return it.
Full Refund: Yes, even if you’ve used the product during the trial period, you’ll receive a full refund. This refund includes the original delivery charges as well.
Return Shipping (Metro Areas): For products in metro areas of Sydney, Melbourne, Brisbane, Adelaide, Canberra, and Perth, the return shipping fee is covered by Koala. If you’re returning a mattress, bed base, or sofa, they’ll even pick up the return for free. Smaller items like pillows, homewares, and sheets can be returned via a Reply Paid label, which means you can mail them back free of charge.
Regional and Rural Areas: If you’re in a regional or rural area, the 120-night trial still applies, but the return shipping is not covered. You’ll need to return the product to your nearest Koala Customer Order Fulfilment Centre in Sydney, Melbourne, Brisbane, Adelaide, or Perth.
Exclusions: Keep in mind that the refund of the original delivery fee excludes Premium Delivery or Room of Choice delivery options at checkout

Does Koala offer a student discount?

Students can access a 10 per cent Koala mattress discount code when shopping online via Student Beans. You must have an account with Student Beans to access the coupon code.

How long does it take for Koala Mattresses to deliver to my location?

Koala aims to deliver within one to 15 business days to most regional and rural areas, which is fairly speedy compared to other furniture retailers.