Victoria hit with triple-0 disruptions after critical computer system crash
The computer system crash comes weeks after an Optus outage, which has been linked to three deaths across the country.
An “unplanned outage” of a dispatch system has affected triple-0 calls across Victoria overnight.
The critical outage occurred about 12.30am on Wednesday after a power issue caused an “unplanned outage” of the computer-aided dispatch system (CAD).
The system logs each call to triple-0 and determines whether the police, firefighters or ambulance are required at the scene, tracked via GPS.
Triple-0 calls from the public were still working, with staff able to process and take calls.
However, the computer system crash forced staff to manually input the details using pen and paper for about two hours.
“Usual back-up measures were enacted to minimise impact to the community until CAD resumed normal operations,” a spokesman told NewsWire.
“Our staff are highly trained in Victoria’s CAD back-up procedures, which are consistent with all other Australian jurisdictions.”
Triple-0 Victoria is continuing to investigate the cause of the outage.
The computer system crash comes after Optus’ triple-0 outage on September 18 that affected people attempting to call emergency services in several states across the country and has been linked to three deaths.
The outage is believed to have started after a botched firewall update in South Australia.
About 600 triple-0 calls failed during the outage.
Originally published as Victoria hit with triple-0 disruptions after critical computer system crash
