Sydney Metro sees ‘door failure’ days after ‘human error’ incident
Just days after a “human error”, the new Sydney Metro has seen yet another door failure
NSW
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Footage has emerged of yet another system failure for the new Sydney Metro, less than a week after a door was left wide-open while a train hurtled at 99km/h between stations.
A video of the latest incident, filmed about 2pm on Sunday and uploaded to Instagram Threads, showed the barriers of a train door at Central Station glitching between open and closed as curious passengers filmed what they described as a “door failure”.
The person behind the camera and another young passenger tried to push one of the doors open wider after it didn’t fully open to allow commuters onto the train.
“Push the green button,” one passenger said in the video.
The other said: “Pull (the door). Maybe the door is failing. The lights are flashing yellow.”
Footage showed the train door barriers opening, partly closing, then closing and opening again suddenly, prompting the person filming the video and another passenger to jump quickly out of the way before the barrier closed shut.
An automated message read out over the speaker and screened on the digital sign above the exit told passengers: “We are currently experiencing a problem with the doors, please do not press the emergency alarm button as we are working to fix (the issue).”
Other doors and barriers in the carriage remained open and commuters could be seen leaving and entering the train as normal.
The incident follows “human error” being blamed for a shocking incident last Tuesday, when two Metro staff members stood between commuters and an open door as a train sped from Chatswood to Crows Nest station, prompting the rail union to call for a service shutdown while the incident was investigated.
At the time, NSW Premier Chris Minns said the state government was working to ensure no further malfunctions occurred but could not guarantee a door debacle would not happen again.
A Sydney Metro spokesman said at “approximately 2:13pm, platform edge barriers at Central Station platform 27 failed to open when the train doors opened”.
“Station staff manually opened the platform edge barriers allowing passengers to depart the train (and) manually operated the platform doors for services arriving on platform 27.
“The issue was resolved at approximately 3:24pm with minimal disruption to passengers. Passengers were not at risk or harmed.”
Originally published as Sydney Metro sees ‘door failure’ days after ‘human error’ incident
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