Dumped rubbish, graffiti, parking among state’s top issues from Snap Send Solve app
Ratepayers have had enough, lodging 104,000 complaints to councils last year for everything from dumped rubbish to illegal parking. A bayside suburb tops the state for gripes. Does yours make the list?
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Ratepayers across Victoria complained to councils 31,390 times about illegally dumped rubbish in their neighbourhoods.
The reports were made via the Snap Send Solve app – which allows people to directly send a photo of an issue to the responsible council or authority – and latest data shows rubbish, graffiti and parking were the biggest frustrations in Victorian suburbs last year.
Figures from January to December 2019 reveal 22,635 parking complaints and trees and vegetation were the subject of 11,852 reports.
Victorians made 104,164 complaints to their councils last year.
Photos sent to Leader from Snap Send Solveshow suburbs littered with furniture, mattresses, and even shopping trolleys strewn across streets.
St Kilda residents made the most complaints in the state with 2758 reports via the app, with 1117 of those related to rubbish. Box Hill had 1810 reports and Frankston residents made 1773 reports, which included 848 complaints about graffiti.
Parking, abandoned trolleys and damaged pavements topped the gripes in Melbourne, Dandenong and Caroline Springs.
Snap Send Solve managing director Jarrod Pepper said the app was “unique” as it quickly solved ratepayers’ issues in three clicks.
“Our app is able to deliver quick resolutions for residents and we’re finding the response from councils to be overwhelmingly positive,” Mr Pepper said.
“The app sends through a photo of the problem, the exact location as well as contact information and notes.”
He said illegal parking and dumped rubbish topped the list of grips in Victoria.
“We’ve noticed dumped rubbish has a seasonal spike in warmer months.
“Overgrown vegetation and trees is right up there, too, and the other really big one is roads.”
Mr Pepper said the most common way for people to report issues in Victoria was by calling a council or authority.
“In Victoria an average of 60 per cent of incidents are reported over the telephone but residents are unable to share a photo or location of the issue.”
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Mr Pepper said the app had more than 500,000 downloads on Android and iOS phones.
“We received more than 317,000 reports for 2019 in Australia, which is up by more than 100,000 in a 12-month period.
“Ultimately, the councils that are actively promoting our app are having higher reporting numbers.”