Golden Age: Queensland Airports CEO Chris Mills talks customer service and what Gold Coast Airport will do next
WERE you impressed by the customer service you got during the Commonwealth Games? We need more of it, says Queensland Airports CEO Chris Mills.
Golden Age
Don't miss out on the headlines from Golden Age. Followed categories will be added to My News.
ENHANCING customer experience was a key focus for Gold Coast Airport in the Commonwealth Games lead-up.
Building a volunteer airport ambassador program was central to it and when the Games arrived, 60 were rostered to welcome and farewell passengers.
GOLDEN AGE: GOLD COAST AIRPORT’S $500M NEW LOOK
First launched 2016, it has become a long-term initiative, with ambassadors on daily to help visitors and locals.
Terminal entertainment was also a highlight. Pop-up theatre, live music, stilt walkers and indigenous performers were a huge hit for the Games.
We intend to keep surprising and delighting visitors to the city in this way.
GET A TABLET WHEN YOU SUBSCRIBE TO THE GOLD COAST BULLETIN
GOLDEN AGE: WHY STUDENTS ARE COMING TO THE GOLD COAST
The customer service boost we delivered at the gateway to Australia’s tourism capital was something seen across the city in the lead-up to, during and immediately post Games.
The Games Shapers volunteers were a big part, putting a smile on faces.
Now the Games are over, things appear to have gone back to normal.
People expect a warm welcome and top-quality experience when they visit a peak tourism city.
We need to work together to ensure expectations are met.
‘Still more work to be done on Coast’
CITY leaders have confirmed the city’s future is bright after the Bulletin’s Golden Age campaign — but there’s still work to be done. Here’s what they said.
Coast in its prime, ready for more
THE Gold Coast is in a state of prosperity and transformation, writes Annastacia Palaszczuk. But there’s more to come for the growing city.