MAFS’ Samantha Moitzi shocked by grimy lagoon at Sheraton Grand Mirage Resort
A MAFS star has received a free upgrade and full refund after her scathing critique of a luxury, five-star Gold Coast resort racked up more than six million views.
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A reality show star has been left stunned after being checked into a hotel room with a filthy pool, and with ants crawling on an outdoor table, in a $600-night luxury stay on the Gold Coast.
Samantha Moitzi – who appeared in Channel 9’s Married At First Sight – has posted on TikTok complaining about the reality of the “gorgeous” tranquil lagoon room at the Sheraton Grand Mirage Resort at Main Beach, where she was staying with friends for 30th birthday celebrations.
She shared a video showing the “decorative” lagoon covered in mud and garden debris, with ants crawling on a poolside table.
In the video, she expressed her disappointment sarcastically, saying, “so tranquil … super tranquil”.
She said she had high expectations about the five-star glam resort, with pictures on its website showing a waterside room adjacent to a blue lagoon surrounded by lush trees.
“The Sheraton on the Gold Coast is meant to be really nice,” she said.
“Everyone, book the tranquil lagoon room. It looks gorgeous.”
The video quickly went viral, and Ms Moitzi shared the hotel’s follow-up actions in a series of subsequent videos, which attracted more than six million views in total.
She said the group received an upgrade and were sent a cake after a power outage.
“We were awfully confused. We didn’t order the cake,” she said.
“We have been sent this gorgeous cake, because it’s been Hannah’s birthday, so thank you.”
She also got a full refund and said the hotel had been “incredible”.
“I have never seen a hotel actions to a complaint so quickly in my life,” she said.
“They’re out there doing the most.”
A Sheraton Grand Mirage Resort spokesman blamed the weather.
“There were temporary challenges in maintaining our usual five-star standards across the outdoor areas of the property including the ornamental lagoons,” he said.
“Resort management promptly liaised with the guest shortly after the issues were raised and were pleased to rectify her concerns and deliver the level of service that we are known for to ensure that the remainder of her stay was reflective of the resort’s high standards.
“At Sheraton Grand Mirage Resort, Gold Coast the comfort and satisfaction of our guests are always our top priorities.”
Originally published as MAFS’ Samantha Moitzi shocked by grimy lagoon at Sheraton Grand Mirage Resort
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