Fans devastated as Usher cancels Australian tour just weeks after tickets went on sale

The hip-hop artist has abruptly pulled the pin on his upcoming tour of Australia, with local fans receiving a shock email from the ticketing company.

Usher has abruptly cancelled his Australian tour just weeks after tickets went on sale.

The US hip-hop star, 46, was set to bring his Past, Present, Future tour to Sydney and Melbourne from November this year, with tour promoter Live Nation confirming the 12 shows will no longer be going ahead.

“We regret to advise USHER’s Australian tour, scheduled to take place in November/ December, will no longer be proceeding,” a spokesperson said.

“All ticket holders will receive an automatic refund. For any further refund enquires please contact your point of purchase.”

The Live Nation website has since removed Usher’s Australian tour page from its website, with users presented with a ‘404’ error message.

Usher has cancelled his Australian tour. Picture: Jamie Squire/Getty Images

Ticket-holders also received an email from Ticketek on Friday saying the promoter had pulled the pin on the tour, with no reason given as to why.

“The promoter of USHER’s Australian Tour regrets to advise that the scheduled shows to take place in November/ December, will no longer be proceeding,” the email read.

“All tickets purchased (including refundable ticket purchases, if relevant) will be automatically refunded in full to the original payment method used. Customers do not need to take any action.

“Customers who purchased tickets at a Ticketek Agency or using Ticketek Gift Vouchers, have been contacted to the email address of their Ticketek account to request additional information so we can process your refund.”

A spokesperson added it would take up to 30 business days for refunds to process.

That same statement is also on the Usher landing page on Ticketek’s website.

It’s important to note Ticketek is only responsible for the sale of tickets.

Usher’s tour was a long time coming for fans of the artist, who last hosted a headline tour in Australia in 2011.

While it’s unclear if tickets were selling well, it seemed as though pre-sale tickets were in demand, with Usher’s team adding several more concert dates.

Usher was set to perform 12 shows in Sydney and Melbourne. Picture: Emma McIntyre/Getty Images for Live Nation

The eight-time Grammy winner was primed to play six concerts at Melbourne’s Rod Laver Arena, and a further six at Sydney’s Qudos Bank Arena.

Usher is yet to address the cancellation on social media.

Fans flooded TikTok after receiving the email, with one user claiming she “wasn’t surprised” by the cancellation.

“They were so overzealous with the amount of shows they were doing, the prices, they really were not selling,” TikTok user Jacinda Chenelle said.

Supporters were disheartened when tickets went on sale, with many shocked to realise how expensive seats were.

The OMG singer’s ‘Ultimate Meet and Greet VIP Lounge Experience’ was marketed at a whopping $2792.85, while premium reserve seating was priced at $530.05.

Other ticket prices included more affordable seating at around $220.

Originally published as Fans devastated as Usher cancels Australian tour just weeks after tickets went on sale