ASOS worker reveals what happens to clothes after you return them

An ASOS worker has documented exactly what happens to the unwanted clothes you return to the online retailer.

Have you ever wondered what happens to the clothes you return after making an online order?

Well, ASOS as revealed exactly what happens to unwanted items – even if they’re faulty.

The retailer revealed that all returned items are either fixed, cleaned, repackaged, repurposed or recycled – and absolutely nothing gets thrown away.

In a video shared with its 11.2 million followers, Senior Creative Jess Cheng, who works for the brand, explained the process step-by-step.

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ASOS worker Jess Cheng shared the retailer’s process for returned items. Picture: TikTok/@asos

The first step is to unpack and inspect the returned items. Picture: TikTok/@asos

“Where do our returns go? Spoiler alert – it’s not landfill,” she said.

The ASOS employee then went on to explain the three-step process each item goes through when it’s returned.

“Step 1: We unpack and inspect your return,” she revealed.

And continued: “Step 2: Anything that needs repairing goes to one of our on-site tailors.

“Step 3: Our garment press and steamer take out any creases.”

Anything that needs repairing goes to an on-site tailor. Picture: TikTok/@asos

Then they use a garment press and steamer to take out any creases. Picture: TikTok/@asos

For any items that are marked or stained, Jess said “we dry-clean the items and put them in an ozone air scrubber”.

Then the last step is to hang the garment in a drying cabinet ready to be sent out again.

“We have a 0 landfill policy and 97% of our returns go on to be resold,” however, 3 per cent of returned pieces are considered “too damaged for resale”.

Nothing gets thrown out with 97% of returns being resold. Picture: TikTok/@asos

In this case, the retailer send it to “some of our partners to be recycled or reused – so it can go on to live a happy second life”.

This article originally appeared on The Sun and was reproduced with permission

Originally published as ASOS worker reveals what happens to clothes after you return them