Telstra customers in Sydney and surrounding areas complain of mobile internet outages

TELSTRA customers in Sydney and surrounding areas are reporting mobile internet outages this morning.

Telstra customers have gone on social media this morning complaining of mobile internet outages. Picture: Michael DodgeSource: Getty Images

TELSTRA customers are reporting mobile internet outages this morning, with service dropping in and out all morning.

There has been a spike in complaints from about 8am, with a majority of complaints coming from New South Wales.

At the time of writing website Aussie Outages has received more than 102 complaints from Telstra customers.

Meanwhile plenty of others have taken to social media in a bid to ask the teclo what’s going on.

A number of customers are claiming it’s a DNS (Domain Name System) issue with some suggesting that Telstra customers could change their DNS to 8.8.8.8 to use Google’s free alternative DNS system until the problem is fixed.

While Telstra’s social media customer service agents are busily responding to complaints, the telco has not officially addressed the technical issues online.

“We have had a few other customers come through regarding 4G in NSW. We will investigate,” Telstra’s Twitter account replied to a customer.

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@Telstra I'm having huge problems with mobile data this morning, most sites won't even resolve DNS

— subsonic (@subs0nics) September 7, 2017

@Telstra what's with 4G being down from Paddington to Redfern? Errors and Timeouts on my mobile when using any internet service.

— Ashadi Hopper (@ashadihopper) September 7, 2017

@Telstra Are you having 4G issues in 2068? Can't get any webpages to load.

— Mackenzie Price (@mackenziepricee) September 7, 2017

Is there a glitch on the @Telstra mobile network? Some webpage is failing to load. #telstra

— Weekend Photographer (@WkEndPhographer) September 7, 2017

Won't let me load web pages, saying can't connect to server. 2042 is post code but at the airport

— Shit Stirrer (@BadBoiBubby) September 7, 2017

Hey Telstra. Rather than asking for postcodes and asking people what service they are using, can you go and fix your DNS? Please?

— Clayton Lee (@claytonjlee) September 7, 2017

More to come

Originally published as Telstra customers in Sydney and surrounding areas complain of mobile internet outages