Extra Mile Movers on NSW Fair Trading’s Complaints Register
A STEADY stream of complaints about a southwestern Sydney removalist company has landed them on the NSW Fair Trading Complaints Register. Find out who else made the list.
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A STEADY stream of complaints about a southwestern Sydney removalist company has landed them on the NSW Fair Trading Complaints Register.
Extra Mile Movers, based at Chipping Norton, has had 70 complaints made to Fair Trading since January 2016. This includes 12 complaints in December 2016 alone.
Harvey Norman topped the December list with 28 complaints, followed closely by Shakuhachi with 26 and Samsung Electronics with 19.
Fair Trading has issued a public warning to consumers not to deal with the removalist.
The complaints register lists businesses that are subject of 10 or more complaints in a calendar month.
NSW Fair Trading Commissioner Rod Stowe said the business advertises online as a provider of local and interstate relocation services.
“Fair Trading has received a steady stream of complaints against Extra Mile Movers about the slow, partial or non-supply of removalist services, property damage or loss, and demands for additional payment over and above the contracted price,” he said.
“There is also an alleged failure on the part of the trader to provide adequate redress for the complainants, leading to referrals to the NSW Civil and Administrative Tribunal.”
NSW Fair Trading is continuing to investigate with a view to taking action against Extra Mile Movers for alleged breaches of Australian Consumer Law.
Mr Stowe said consumers should research their options, read customer reviews on independent websites or ask for recommendations from family and friends.
“Always ask for a written, itemised quote, read the terms and conditions of any contract and be wary of prepayment demands,” he said.
“It is also worthwhile arranging insurance against your valuable goods in case of damage or loss.”
For more tips visit fairtrading.nsw.gov.au.
WHO ELSE MADE THE LIST?
● Harvey Norman
● Shakuhachi
● Samsung Electronics
● Spendless Travel and Tours
● The Good Guys
● Pink Angel Boutique
● Zoxoro.com.au
● Apple
● Masterton Homes
● Deluxe Products
● Foxtel
● Jetstar
● Viagogo
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