Even though they’re calling to deliver once-in-a-lifetime news.

For Ms Lewis and her colleagues at Tatts Group Lotteries, changing people’s lives by telling them they’ve hit the jackpot is “the best job in the world” — despite some of the reactions they get.

“Every phone call is unique,” Ms Lewis said.

“We often get people that are disbelieving thinking a mate from work is playing a joke on them or they don’t believe the call is real and have hung up on us.”

“Some people are suspicious about why we are calling and sometimes we get people squealing so loud to the point of having to hold the phone away from our ears.

“We’ve also had plenty of winners swear in disbelief ... there’ve been quite a few profanities.”

After the characteristic meltdown most people go through, Ms Lewis and her team then move on to phase two.

OTHER GREAT SATURDAY READS:

ALT-RIGHT DARLING MILO YIANNOPOULOS’ SYDNEY SELLOUT

SICK DAD TRADES HIS DAUGHTER TO PAEDOPHILE RING

SYDNEY REAL ESTATE: HOW IT RAN OUT OF PUFF

Winners learn their windfall will not be taxed and, for division one winners, funds arrive after a provision two weeks via cheque or directly into the account the winner nominates.

Rather than transferring millions of dollars over and moving on to the next winner, the group at Tatts take the time to offer support and advice.

And, in the case of some winners, they continue to remain a big part of their lives.

“We ask them what their hopes and dreams are and what they might be thinking they’ll do with their funds.

“We aren’t licenced financial planners but what we do is provide information that points them in the right direction such as towards accredited professionals who are experts in their fields.

Her team follow up with each winner at key milestones, such as on the anniversary of their big windfall.

But in the matter of ‘set for life’ winners, those that win $20,000 a month for 20 years, their relationships are much more intimate.

“We’ll be speaking with them for the next 20 years,” Ms Lewis said.

‘We’ve shared an experience with them they may not have shared with others around them. It’s amazing. Some of them consider us as part of their family.”

Despite what the odds might be in winning the draw lotteries such as Lotto or Powerball Ms Lewis said the team was speaking to winners every day.

There’s two ways people can find out they’ve won — if they register their entry, the team will be on the phone as soon as the balls have dropped to part with the life-changing news.

“They could have already checked it and be waiting for our call to confirm, but a lot of people haven’t checked their tickets when we call,” Ms Lewis said.

Roughly 60 per cent of lottery players register, meaning the Tatts Group Lotteries team have no idea who the other 40 per cent are.

“All we know is a division one ticket has been purchased at a particular outlet, so we need to wait for customers to contact us.”

Registering a ticket means it secures the purchase to a membership card and prizes under a division one can be automatically paid.

“It also means if they do win they get that life-changing phone call.”

The biggest winner in Ms Lewis’ eight years at Tatts was a couple who pocketed $70 million in January 2016.

“It was actually won by grandparents from Harvey Bay, it’s one of the most memorable calls I’ve ever had.”

“They said ‘we won’t have to shop the specials catalogue anymore and we can go buy those cream puffs’ which I thought was really quirky.”

Encouragingly, the team has had 104 division one winners this year alone, equating to one big winner every three days.

“A lot of people don’t realise how common it is because most people who win the lottery only tell their close loved ones, they’re not shouting it from the rooftops.”

Research recently concluded by Tatts has also debunked the five most commonly held lottery myths.

Firstly, that only a few people benefit from winning the lottery.

Ms Lewis draws upon one example of a man from QLD who won $30 million a couple of years ago who was very generous.

“He impacted 134 people around him,” she said.

“That was through either helping them out with something they needed or giving them a share of his windfall.”

Another myth debunked was that people who receive a sudden windfall of cash lose it within a few years.

As part of their regular follow ups, they found many people had acted responsibly and engaged financial planners and accountants.

“One winner from Victoria said: ‘What we have been trying to do from the beginning is just not waste it so that it does last and we can live comfortably and happily for a very long time’.”

The notion that people came out of the woodwork looking to get a piece of the pie was also not that common.

One South Australian winner said not one person in their life asked for a thing.

“Not one person. I find that really refreshing,” they said.

The research also found that people didn’t really change after winning the lottery.

One NSW winner kept her job and said was teased by colleagues for “still being a bogan”.

“A lot of workmates and other friends have said ‘You used to be the bogan from Melba Park and you are still the bogan from Melba Park’,” she said.

And finally, the final main myth debunked was the winners spent all their money on material things.

A majority of winners dealt with debt and mortages first, including paying off cars and education, before booking a dream holiday.

“I still work and I still budget and everything. Nothing much has changed. I did get financial advice and that was probably the most valuable thing I have ever done,” a winner from NSW said.

As well as changing the lives of so many Australians, Ms Lewis said the work had completely changed her own.

“Personally I’ve had the opportunity of speaking to people throughout the community that I’d never speak to before,” she said.

“Having a positive interaction and touching their life at one point in time has shaped me and how I perceive a person’s life story.”

“It’s made me more inquisitive and what to learn about people and how they’ve come to this particular point in life.”

“Delivering not just the money but their associating dream is really rewarding and really heartwarming,” she said.