NewsBite

‘Vultures and pickpockets’: CBA accused of a Ned Kelly act

Scores of furious Commonwealth Bank customers are calling time on their accounts after the nation’s biggest bank revealed it’s about to slug users with a new $3 withdrawal fee.

Customers react to CBA's new fee

Scores of furious Commonwealth Bank customers say they’ll call time on their accounts after the nation’s biggest bank revealed they’re slugging users with a new $3 withdrawal fee.

News Corp on Tuesday revealed the new fee will be imposed every time one of its Smart Access Account holders want to take out cash at a branch, post office or over the phone sparked nationwide outrage.

CBA told a large number of its 17 million account holders it would close its “Complete Access Account” and move customers to its “Smart Access Account” – which will also impose a $4 monthly account fee.

It attracted comments from hundreds of exasperated users, who took to The Daily Telegraph’s comments sectioin in its coverage to vent their frustrations.

Commonwealth Bank will impose a new withdrawal fee to customers in store and over the phone. Picture: NewsWire / Luis Enrique Ascui
Commonwealth Bank will impose a new withdrawal fee to customers in store and over the phone. Picture: NewsWire / Luis Enrique Ascui

“And that is why my wife just ditched her CommBank credit card,” one user said.

“Yet another grab for cash usually from the people who least afford it of simple don’t have access to the technology,” another commented.

Shoppers on mobile phones walk past the Commonwealth Bank Branch in Sydney. Picture: NCA NewsWire
Shoppers on mobile phones walk past the Commonwealth Bank Branch in Sydney. Picture: NCA NewsWire

“Does not pass the pub test and is in violation of their community licence … when is enough enough?” a user said.

“The war on cash,” a user added.

“Highway robbery. I will cancel my accounts and never set foot in their banks or use their ATM’S again,” a subscriber commented.

“It’s high time there was some regulation reimposed on banks,” another user said.

“The Commonwealth couldn’t be any further from its peoples’ bank origins if it tried,” another commented.

The move sparked outrage online, with Graham Rowan questioning why CommBank wanted to charge “a fee” for withdrawals for customers in store.

Do you know more? Message 0481 056 618 or email tips@dailytelegraph.com.au

Add your comment to this story

To join the conversation, please Don't have an account? Register

Join the conversation, you are commenting as Logout

Original URL: https://www.dailytelegraph.com.au/news/nsw/vultures-and-pickpockets-cba-accused-of-a-ned-kelly-act/news-story/877db0184543c9d87e6ca83f6b1c36cc