Louis Vuitton Australia customers hit by major data theft
Luxury brand Louis Vuitton is the latest high-profile company to fall victim to a cyberattack, with the personal data of Australian customers, including postal addresses, stolen.
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Luxury fashion house Louis Vuitton is the latest high-profile company to fall victim to a cyberattack, with a raft of personal data belonging to Australian customers stolen.
Australian customers are the latest to be affected in the string of attacks, which have already impacted shoppers in South Korea, Turkey and the United Kingdom.
It was reported on Monday that Louis Vuitton Hong Kong had also fallen victim to a data breach, impacting around 419,000 customers.
Shares in parent company Louis Vuitton Moet Hennessy, which is listed on the Euronext Exchange in Paris, have dipped by 1.79 per cent to 468.8 EUR since the first Korean hack was made public on July 4.
Stolen information included names, gender, phone numbers, email addresses, postal addresses, dates of birth, as well as purchases and preferences data.
An email sent by Louis Vuitton Australia to customers on Tuesday revealed that the Australian arm of the company became aware of a breach on July 2.
“We regret to inform you that an unauthorised third party temporarily accessed our system and obtained some of your information,” it read.
“We would like to reassure you that no password nor financial information – such as credit card information, bank details, or other financial accounts, was contained in the database accessed.”
They said relevant authorities had been notified and the incident was “now contained”.
“We have further strengthened the protection of our systems, and we have engaged with leading experts in cybersecurity,” the email read.
The company recommended customers remain vigilant against any “unsolicited communication or other suspicious correspondence”, including emails, phone calls or text messages.
“While we have no evidence that your data has been misused to date, phishing attempts, fraud attempts, or unauthorised use of your information may occur,” they said.
“You should never disclose your Louis Vuitton password to anyone, and you can rest assured that Louis Vuitton will never ask you to disclose it.”
Louis Vuitton was contacted for comment.
It comes after Qantas recently revealed it was also the victim of a data breach impacting around 5.7 million customers.
The breach stemmed from unauthorised access to a third-party customer service platform used by one of its call centres in the Philippines.
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