New performance measures for Brisbane bus drivers
Brisbane bus drivers will have to meet a raft of performance measures to meet under a newly signed contract. But they can still miss 200 trips a week without triggering non-compliance action.
South West
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BRISBANE buses can miss 200 trips a week and still keep their new State Government contract under introduced performance criteria.
TransLink and Transport for Brisbane have signed a new contract for bus services in the city for the next three years with an option to extend.
The new contract, dubbed the 3GB Contract, was outlined in a public transport committee meeting on Tuesday.
The contract provides state funding for the previously council funded City Gliders and City Loop services.
The new contract includes a performance framework that will measure missed trips, on-time running, customer experience, customer safety, reporting and governance and resourcing.
The council will spend a year collating baseline measurements to compare performance to, with monitoring to begin in the 2020-21 financial year.
Under the new contract, the council can only miss up to and including 0.5 per cent of trips in a two-month period before they trigger non-compliance.
Brisbane buses make about 3 million trips in a year, and that means the council cannot miss more than 200 trips a week.
The buses must also meet a target for on-time running, which is to better than average than the year before.
A bus is on time if it leaves from a designated bus stop no more than a minute early and no more than seven minutes late.
Customer experience will be evaluated by quarterly surveys, while customer safety is about the number of defects found in vehicles, which should be zero.
The council must report quarterly on breakdowns, property damage, injuries, medical emergencies and the like, and must attend meetings with TransLink and other stakeholders.
If Transport for Brisbane triggers non-compliance they must work with the State Government on a “cure plan” to fix the issue.
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