D-Day for NBN in five westside suburbs: are you affected?

It’s been years coming, but the switch to the NBN is finally happening for 5000 westside homes. Are you affected and what must you do?

Copper will be switched off at 5000 westside homes this month as the NBN takes over.

More than 5000 homes in six westside suburbs will be switched over to the NBN from this week.

Existing landline phone and internet services will be progressively replaced by services over the National Broadband Network access network.

Services provided over non-NBN fibre networks, some services in unit blocks and some business and special services will not be affected by the transition.

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Homes and businesses in the area have been able to place an order for services over the NBN access network for about 18 months, but some residents have yet to make the switch.

Head of NBN Local in Queensland, Ryan Williams, said residents would have received letters from NBN Co advising them of the disconnection date and given details on how to prepare for the transition.

He said residents and business owners were encouraged to contact their phone and internet service provider to find out if their services were at risk of disconnection, and talk to their preferred phone and internet provider about a plan that me0 their speed/data usage needs, as well as any special equipment operating on their current landline connection including medical and security alarms.

Mr Williams said most critical business services that operated on existing landline phone and internet services, such as EFTPOS terminals and fire alarms, might be disconnected.

Businesses with affected services were encouraged to migrate to the NBN access network to minimise disruption to their operations.

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“While many homes and businesses have already made the switch to a service over the NBN access network, this is the final stage of the transition to the network and brings the community closer to fully embracing the benefits of fast broadband,” Mr Williams said.

“It’s particularly important for anyone with a medical alarm, auto-dialler or emergency call button to register these devices on NBN Co’s Medical Alarm.

“Some devices may not be compatible with the NBN access network, so if you or a loved one have a medical device, speak to the device provider and your phone and internet provider as soon as possible to seek guidance.

“We also encourage any local businesses that are affected, but are yet to switch, to contact their preferred phone and internet service provider well in advance of the switch-off date to ensure you allow plenty of time to manage the migration of any business services or devices, including EFTPOS and health claim terminals.

“As the rollout nears completion, residents should be wary of scammers pretending to collect payment on behalf of NBN Co.

“It does not take money directly from consumers, make unsolicited calls, request remote access to a resident’s computer or door knock to sell broadband services.

“If someone claiming to work for NBN Co has contacted you trying to sell you an internet or phone service ask for their details, hang up and call your retail service provider to check if they’re legitimate.

“If you’ve already provided your details, contact your financial institution immediately.”

D Day for ‘burbs

These areas will switch to the NBN from February 14

Indooroopilly: 3322 homes.

Chapel Hill, Fig Tree Pocket and Indooroopilly (other): 1309 homes.

Pinjarra Hills, Pullenvale: 511.