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Schools forced to find relief teacher after major tech outage

Schools were left to scramble to find relief teachers this morning after a system used to source fill-in staff across the state suffered a mass outage.

A system used by Queensland schools to source relief teaches has suffered technical issues. File picture
A system used by Queensland schools to source relief teaches has suffered technical issues. File picture

Schools were left to scramble to find relief teachers this morning after a system used to source fill-in staff across the state suffered a mass outage.

The Department of Education this morning said the TRACER (Teacher Relief and Contract Employment Register) was experience “service issues”.

It said the outage impacted on the “ability to fill bookings for today”.

“Schools have been encouraged to source their own replacement teachers, and should there be any changes to existing booking requirements to contact teachers directly.”

The Department of Education notice sent out on Wednesday
The Department of Education notice sent out on Wednesday

Asked about the TRACER issue, LNP Shadow Minister for Education Dr Christian Rowan said the state government had “lost control” of its ability to manage, recruit and retain its teacher workforce and school staffing in Queensland.

“The Minister for Education must explain today how many schools and classrooms have been impacted by issues with the TRACER system,” Dr Rowan said.

“The State Labor Government is in chaos and crisis.”

A Department of Education Spokesman said some Teacher Relief And Contract Employment Register (TRACER) services were disrupted around 6am this morning 24 July due to issues with the telephony service.

“TRACER online bookings were not impacted and continued to work as normal delivering

teacher relief bookings for schools today.”

The Spokesman said the department was working through the system issues, and would ensure contingency plans are in place if telephony issues persist.

“Relief teachers were still accessible through departmental systems, and standard business

continuity processes ensured schools were able to contact available relief teachers as

required.”

The TRACER system was back up and running in schools across the state by 11.20am.

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Original URL: https://www.couriermail.com.au/queensland-education/schools-forced-to-find-relief-teacher-after-major-tech-outage/news-story/0b51ed83f2766b2aa1fc45e6ce6a8af8