Solly recruited to comfort workers inside ambulance control centre

NSW Ambulance’s newest recruit has a long list of duties that include throwing himself on the floor and having his belly rubbed. But his most important role will be helping call takers and dispatchers at the Sydney Control Centre. SEE THE VIDEO.

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NSW Ambulance’s newest recruit has a long list of duties that include throwing himself on the floor and having his belly rubbed.

Solly, a “calm” and “beautiful-natured” 13-month-old labrador, works at the triple-0 ambulance control centre at Eveleigh.

A graduate of the NSW/ACT Guide Dogs therapy training program, Solly will comfort distressed call takers and dispatchers.

Solly the labrador has been recruited by Ambulance NSW to help their calltakers and dispatchers. Picture: Richard Dobson

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Solly is following the lead — so to speak — of Honey Bear, the golden retriever The Sunday Telegraph revealed was visiting the centre last year in a trial to help staff.

She was so effective in lifting morale, Solly was recruited.

A day in the life of Solly.

NSW Ambulance Commissioner Dominic Morgan, a former call taker, said Solly would support staff dealing “with some of the toughest days of people’s lives”.

“It’s not just trauma — it’s panic, it’s verbal abuse, often on a daily basis,” he said.

Call-taker Laura Turner-Cooke said in the fortnight since Solly started, he was already having an impact. “It’s just so nice having him in the room,” she said.

She will be helping stressed call takers and dispatchers. Picture: Richard Dobson

Solly is already a big hit with everyone. Picture: Richard Dobson

NSW Health Minister Brad Hazzard said Solly would provide plenty of “puppy love” to the team.

“Solly is a critical part of their support network,” he said

Solly will no doubt boost morale in the control centre at Eveleigh. Picture: Richard Dobson

Given the title of Special Intern, Solly will be cared for after-hours by NSW Ambulance Deputy Director of Control Maxine Puustinen.

“There is something soothing about having an animal around,” Ms Puustinen said.

“It just helps relieve a little bit of that stress.”

Originally published as Solly recruited to comfort workers inside ambulance control centre