‘Ongoing’: Brisbane resident turns to app to resolve council issues

Queenslanders are being dobbed in by angry residents for parking issues, overgrown vegetation and damaged roads, new data has revealed.

Queenslanders are being dobbed in by angry residents for parking issues, overgrown vegetation and damaged roads, new data has revealed.

Between January and August this year there have been 53,102 incidents reported to Snap Send Solve but CEO Danny Gorog said “further” incident reports are expected for 2022 amid the threat of a continued wet season.

The Snap Send Solve app allows residents to take photos of public property that needs fixing, calculates where the user is via their phone’s GPS data and then sends an email, including a picture taken of the issue, directly to the appropriate council within 30 seconds or less.

Mr Gorog said unprecedented rain in Queensland has undoubtedly had an impact on the number of “weather-related reports” for 2022 including overgrown vegetation, potholes and dumped rubbish.

“Last year we had about 62,000 reports in Queensland, this year we are expecting about 100,000, between 40 and 50 per cent growth,” he said.

“(Queensland) is one of our fastest growing states.”

The top complaints from Queensland residents are parking (8,378), overgrown vegetation and trees (8,002) along with potholes and damaged roads (5,113).

Jan Peters said commuters who are running late for work will often park “haphazardly” and across driveways.

A Brisbane resident, who has lived on the same street as a popular train station for over a decade, recently used the popular app to resolve “ongoing” issues.

Jan Peters has lived in a complex at Northgate for about 16 years but since the end of 2019 has dealt with “ongoing” parking concerns.

Ms Peters said commuters who are running late for work will often park “haphazardly” and across driveways.

“It has been an ongoing issue,” she said.

Ms Peters said parking issues and “narrow” streets have at times resulted in the gutters of homes being “torn off” by trucks.

But Ms Peters said the Snap Send Solve app has temporarily “contained” the situation.

“In the past, I would ring local councillors and MPs but Snap Send Solve has made it easier to report issues and even get yellow lines put across driveways”.

Queensland is one of the “fastest growing states” for reporting community issues, according to Snap Send Solve.

Mr Gorog said 4 out of 5 incidents reported through Snap Send Solve are “resolved”.