Massive queues at TMR as Optus users race to get a new licence

Massive queues have formed outside Brisbane Departments of Transport and Main Roads as Optus customers line up to get a new licence.

Massive queues formed outside Brisbane Departments of Transport and Main Roads on Thursday as Optus customers lined up to get new licence.

There were about 100 people waiting outside the Chermside TMR branch just before 8am, with the line snaking down towards Gympie Rd.

Massive queues at the Department of Transport and Main Roads office at Chermside on Thursday. Picture: Darren Cartwright

One Optus hacking victim said he had anticipated a lengthy wait.

“I’m just hoping the process is fluid inside otherwise it could be a wasted morning,” he said

“It would make more sense if the government designed a portal but we have to make do.

“One week queuing for Covid tests, next week new license numbers.”

The lineup at the TMR at Sherwood on Thursday. Picture: Matthew Johnston

At the Sherwood TMR office about 40 people were queued waiting for new licenses by 8.45am, with some forced to wait outside after the waiting room overflowed.

One woman said she came early at about 8.30am thinking she might escape a repeat of yesterday’s long queues, only to find they had already formed.

The lineup at the TMR at Sherwood on Thursday. Picture: Matthew Johnston

“I think we all just want to get it done and put this mess behind us,” she said.

“You can’t really blame them (the TMR office staff) for making us line up outside, there are so many people affected by this.”

By all reports, once inside people found the process quick and easy, with customers in and out within 20 minutes.