Rated: All Mackay/Whitsundays aged care homes from 1 to 5 stars

We’ve crunched the numbers and can reveal the ratings for aged care homes across Mackay and the Whitsundays. SEE THE FULL LIST

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The ratings are out for aged care homes across Australia and the Mackay/Whitsundays region boasts five facilities with a four-star rating.

Every residential aged care home has been given a star rating out of five by the government, which helps people easily identify which ones are not up to scratch.

Across Queensland’s 458 rated aged care homes, 23 received either a one-star or two-star rating, which means five per cent of homes in the state are sub-par.

The homes are rated on four areas including compliance, residents’ experience, staffing and quality measures.

A one-star rating means a home needs “significant improvement” while two-stars means a home needs “improvement.”

There are no homes in Mackay and the Whitsundays marked with a one or two-star rating.

A three-star rating denotes an “acceptable” level of care, four stars denotes a “good quality of care” and five stars means “excellent”.

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Sarina Aged Care nabbed a four-star rating and manager Sharon Marlow credits the facility’s success to a “team effort”.

“It is certainly a team effort,” she said.

“It takes more than one person to get a facility to meet the stringent safety standards we have imposed on us.

“We make sure our residents are well looked after.

“We just have a really nice atmosphere, great staff, we have a lot of family involvement here being a small facility.

“And we are rural, it is that rural town closeness.”

Mrs Marlow said the 48-bed facility was at full capacity and there was “always” demand for services.

“Ageing population, you are going to have a huge demand,” she said.

East Mackay’s Good Shepherd Lodge received media attention in 2019 for allegedly inadequate care, but this year, the home received a three-star rating.