Key Queensland Health pathology, specimen system drops out for 12 hours
Health workers have been left scrambling today after a key Queensland Health pathology system used to process samples taken from patients went offline for at least 12 hours.
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Clinicians were left scrambling after Queensland Health’s specimen and pathology system went offline for at least 12 hours after a planned maintenance period, forcing some health facilities to call ‘Code Yellows,’ indicating a significant incident response.
The Courier-Mail has been told AUSLAB, a pathology and forensic laboratory system used by Queensland Health to process samples taken from patients, was operating at a “reduced capacity” on Thursday night following maintenance performed by the platform’s vendor on Wednesday night.
In a hospital setting, the system is used by pathologists to enter test results and by doctors to access the results and a patient’s medical history.
“Following the maintenance period, AUSLAB was unavailable until early this afternoon and is currently operating in a reduced capacity,” a Queensland Health spokesperson said.
“Established downtime procedures remain in effect.”
With a key pathology analysis system taken offline for at least 12 hours, The Courier-Mail understands a number of health facilities were forced to declare ‘Code Yellows,’ only done in emergent situations where hospitals move to prioritise processing urgent results first.
It is not known which public health facilities declared ‘Code Yellows.’
A significant incident response has been established and Hospital and Health Services was understood to have been activating local arrangements where necessary to work around the system outage, including standing up incident management teams at impacted facilities in addition to the ‘Code Yellows.’
Health staff were able to regain limited access to the system on Thursday afternoon, but it is understood there is no time frame for a full resolution to the problem.
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