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London Uber passenger taken home on $752, 420km trip that should have cost just $30

A SHOCKED Uber passenger has shared the details of his ride from hell. He was taken on a five-hour, 420km round trip after falling asleep in the car.

How much can you really make as an Uber driver?

A LONDON man hoping to quickly travel 13km home ended up making a five-hour journey when he fell asleep and his Uber driver took him to another city.

The man was hoping to travel from Croydon to Brixton, south of London, which should have only taken half an hour.

Instead, he was driven to Bristol in south west England, approximately 225km away, and was charged $752 (£467).

In a journey which should cost about $32 (£20), Aaron Wray was in an Uber for five hours and 21 minutes after falling asleep, The Sun reports. Mr Wray, 18, fell asleep and woke as he was heading back to London on the M4.

“My phone was dead so I just had to sit there,” he said. “I tried to ask the driver but he couldn’t really speak English. I have no memory of it stopping and I didn’t get out of the car.”

He went on a round trip of 420km in a journey which should only be just under 13km — and he insists he didn’t enter the wrong address into the app.

The journey should have taken 30 minutes.
The journey should have taken 30 minutes.

The computer science student insists the driver confirmed their postcode when he got in and believes a Bristol address was then mistakenly added. However Uber claimed the original destination was input as Bristol — where Aaron goes to university — and the driver eventually turned round after arriving at the wrong address.

Aaron only realised he had been to Bristol and back when he got his $752 (£467) receipt, which a pal later posted online. “I got home at about 8am or 9am,” he said. “It was all my money for a month gone. I was furious.”

The pal shared a conversation she had with him following the adventure in which he said he had woken up with two hours left of the journey.

“Woke up and was like 2hrs and 30 mins to get home,” he wrote.

So Grace asked: “So were you actually in the uber when it went to Bristol?”

Aaron confirmed: “Yeah. I was in it for 5hrs and 21 minutes.”

The driver, known only as Abdi, only received a rating of one star for the trip.

“His mum threw an absolute wobbly,” said Mr Wray’s dad Aston, 45, a computer consultant. “She’s always telling him not to use Uber.”

Uber only agreed to reimburse Aaron after being contacted by The Sun. “This was clearly an unfortunate mistake so as a gesture of goodwill we would like to offer the rider a refund,” a spokesman said.

Earlier this year an Uber passenger was left furious after a 5.6km journey ended in a whopping $130 (£80) fare — because the driver wrongly accused him of urinating in his vehicle. And a shocking video emerged of an Uber driver and his passenger brawling on a busy city street.

This article originally appeared on The Sun and was reproduced with permission.


Originally published as London Uber passenger taken home on $752, 420km trip that should have cost just $30

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Original URL: https://www.couriermail.com.au/business/companies/london-uber-passenger-taken-home-on-752-420km-trip-that-should-have-cost-just-30/news-story/8b41e4acee44bccab85c25315e7c8a23