Traveller letters

One reader was unhappy with the arrival experience at Kuala Lumpur International Airport.

For subscribers

I’ve been through many airports. This one’s arrival system is the worst

“There was no advice that we needed an arrival document and we were sent back from the immigration desk to fill in details on one of just three provided laptops.”

British Airways is still flying its old business class on some routes.

For subscribers

Business class on this plane is so bad, even the crew hates it

I recently flew business class to London, paying more than $10,000. The aircraft was 20-plus years old and had a seat configuration long-gone from other airlines.

Despite being booked through to Brisbane, our suitcases turned up on the luggage carousel.

For subscribers

We nearly lost our bags in transit, due to Qantas’ poor communication

“We were told that our luggage was booked all the way through to Brisbane … It’s lucky an immigration official advised us to check the luggage carousel.”

As a rule of thumb, 20 per cent is seen as the expected minimum when it comes to tipping in restaurants.

For subscribers

I abhor tipping while overseas. Here’s a much better way to do it

“In other countries, tips are an essential component of people’s remuneration, so they really are required.”

A reader’s daughter was scammed after trying to change the date of her Air Canada flight.

For subscribers

Warning over airline change-of-flight fee scam

My daughter required a date change and called the number on what appeared to be the airline’s official site. It wasn’t.

One reader was unimpressed by the food offerings on board Qantas’s business class.

For subscribers

Cereal and a bread roll: You call this business class food, Qantas?

“I recently travelled business class on a five-and-a-half hour flight departing at 7.30am. To my surprise there was no choice for breakfast and no hot food.”

One Traveller reader was unhappy with the recline in Qantas’ economy class on a Boeing 787 Dreamliner.

For subscribers

If Qantas is going to use these seats on ultra-long hauls, count me out

“I recently flew on a Qantas Dreamliner and the economy seat was comfortable – until the person in front of me reclined.”

For subscribers

Jetstar cancelled our flight – then treated us like royalty

“Making our way to the departure gate we heard the announcement that our flight was cancelled due to engineering issues.”

A Traveller reader was unhappy with the work done by a tailor in Vietnam.

For subscribers

Shoddy work: Warning over tailor-made clothes in Vietnam

When we raised concerns at the final fitting about problems with the clothes we ordered, we were told to “get it fixed in your own country”.

A Traveller reader says American Airlines will not refund her flights after she was denied an ESTA and forced to re-route her trip.

For subscribers

I had to re-route my flights after US denied my ESTA with no explanation

“I was forced to cancel my flights with Qantas and American Airlines, for what will probably be my last major overseas trip.”

Original URL: https://www.brisbanetimes.com.au/traveller/topic/traveller-letters-l66