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Consumer rights

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The root of the problem lies in the system that conditions us to mindlessly accept terms and conditions, often without a second thought.

This sneaky tactic almost cost me $400. It’s time we do something about it

The digital age has brought us many conveniences, but it’s also opened the door to new forms of exploitation.

  • Noel Whittaker

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They’ve got your number … unless you refuse to give it to them.

No, retailers, you can’t have my number. We’re not in a relationship

I used to give out my phone number to any old shopkeeper. From now on, I’m playing hard to get.

  • Cherie Gilmour
The VHH is a way for Victoria to future-proof its citizens against heart disease for the next five decades.

Started a new year health kick? Beware the ‘subscription trap’

Gyms, streaming services and meal-kit providers are being targeted by proposed new laws that will crack down on unfair business practices.

  • Millie Muroi
The Commonwealth Bank of Australia will pay a $7.5 million fine for the breach.

Commonwealth Bank cops another fine for breaching spam laws

An ACMA investigation has slugged the bank $7.5 million for sending over 170 million marketing emails to customers with no way for them to unsubscribe.

  • Hannah Hammoud
Mantra Southbank.

Warning over dodgy hotel booking sites charging hundreds in fees

Some third-party websites are advertising low rates only to hit guests with hundreds of dollars in additional fees.

  • Penry Buckley
Harvey Norman chairman, Gerry Harvey.

Bad timing: Big business’ image tarnished by Harvey Norman class action

All it took was a class action lawsuit to put a kink in a nation-unifying call from the Business Council to cease and desist with business bashing.

  • Elizabeth Knight
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You’re not quite hearing me.

Now AI will soften our fury at call centre staff. Let’s rage against this machine

Don’t gag us just because we complain. We’re justifiably angry.

  • Cherie Gilmour

‘Not a single care’: Victims of HSBC fraud say bank could have stopped the scammers

HSBC is a small player in Australia’s banking sector, but data suggests its customers have been heavily targeted by fraudsters. Those who have lost life savings wish the bank had done more.

  • Aisha Dow
Shein is the 14th most downloaded free application on Apple’s Australian app store.

‘Turn them back at the border’: Call for ban on forced labour goods

Shein and Temu are soaring in popularity among consumers, but experts say the risk of forced labour needs to be investigated and some brands should be banned.

  • Amber Schultz
Joanna is calling for the hair-removal industry to be regulated after she was left with a painful burn.

Joanna just wanted a simple beauty treatment. But the pain was ‘hell on earth’

After being burnt on her genitals during a traumatic beauty procedure, Joanna has joined medical experts to call for tighter regulations on the laser hair-removal sector.

  • Henrietta Cook

Original URL: https://www.brisbanetimes.com.au/topic/consumer-rights-hpf