Qld to review ‘potentially struggling’ domestic violence helpline

By Matt Dennien

December 21, 2024 — 5.12pm

The news

One of Queensland’s leading domestic violence services will be reviewed by the government amid concerns about unanswered helpline calls, surging demand and a pledge to expand services.

Domestic and Family Violence Minister Amanda Camm made the announcement on Saturday, while noting the looming summer holiday period can heap extra pressure on at-risk families.

The independent review will consider the operating, financial and governance models, demand, and how it all fits with the LNP’s $31 million election vow to establish a hub in the state’s north.

“Sometimes calls were not being answered or not being answered in a timely fashion,” Camm told journalists on Saturday.Credit: Matt Dennien

Camm approved terms of reference this week, with a tender process for the reviewer to take place in the new year, ahead of an interim report in April and final report due by June.

Why it matters

DVConnect will receive almost $70 million from the state across the coming four years as one of the major specialised domestic violence service providers.

The organisation runs the state’s 24/7 helpline for women, along with a seven-day Mensline between 9am and midnight, similarly staffed sexual assault helpline and 24-hour VictimConnect line.

It also works with the RSPCA to house the pets of those fleeing violence, and operates Bella’s Sanctuary – transitional accommodation for women and children leaving shelters.

But a review of this type has not been held since 2017. Camm said she had heard concerns the service was “potentially struggling under the demand” which had risen by one-third in 12 months.

Premier David Crisafulli has also pinned his leadership on his ability to reduce the number of crime victims – many subject to domestic violence – before the next election in 2028.

What they said

“Sometimes calls were not being answered or not being answered in a timely fashion,” Camm told journalists on Saturday.

“It is my expectation … that if someone is ringing for help, that they receive that help in a timely manner. So, undertaking this review will help us further ascertain the service standards, the demand on that service, and whether they are adequately resourced to be able to meet that demand.

“It’s timely for DVConnect as they appoint a new CEO into the new year as well.”

Another perspective

DVConnect was contacted for a response. In comments reported by the ABC, interim chief executive Michelle Royes said the review would be a “pivotal opportunity”.

“The review will allow us to provide the new government with greater insight into the growing demand for our services and the bottlenecks impacting service providers’ ability to respond effectively,” Royes said.

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