Occom

November 2024

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More than six in every 10 complaints to the Telecommunications Industry Ombudsman last year referred to “no or delayed action” by the internet service provider (ISP).

Customer champions: delivering distinctive value as a challenger brand for success

As Australians continue to tighten their belts amid challenging economic times, exemplary customer service is the key for businesses striving to maintain loyalty and stand out in a competitive market.

December 2023

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Unresolved cases rose by 20 per cent in the first quarter of 2023-24, according to official figures, adding to the frustrations of customers.

Customer satisfaction for Telco: The key to growth

Unresolved complaints to telcos are on the up, according to the telecommunications ombudsman, so who are you going to call?