As businesses grind to a halt, markets fall and bottom lines plummet as a result of COVID-19 containment measures, there remain a few winners: pharmaceutical companies, medical suppliers and toilet paper mills all come to mind.

Another big winner is Zoom, the online meeting technology used by many of Australia’s big businesses, government departments and universities. As working remotely from home or in smaller groups becomes the norm in these virus-hit times, Zoom has quickly seemed indispensable. But serious and unresolved issues around its security, privacy and data use may mean that the cost of using the platform could be higher than most realise.