Broken trust is the biggest issue confronting the financial services industry and should be companies' top priority to resolve, according to Mark Tucker, chief executive of the world's third largest life insurer, AIA Group.
"I think the financial services industry has to recognise that it hasn't always done things as it should have done," Mr Tucker told Fairfax Media during a visit to Sydney.
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Ruth Liew writes on business specialising in Insurance, wealth management and financial services. Ruth is based in our Sydney newsroom. Connect with Ruth on Twitter.
