Travel nightmares put Qantas on notice
After an April to forget, Qantas has promised flights will run more smoothly in the June school holidays, But some loyal customers are mulling whether to give up on the carrier for good.
Donna Stolzenberg has flown with Qantas exclusively for seven years, but the 54-year-old advocate for homeless people is now considering switching carriers. “I don’t want to change,” Stolzenberg tells AFR Weekend. “But I will have to if Qantas doesn’t improve.”
It was on a work trip in late May that events came to a head for Stolzenberg. Arriving in Melbourne from Darwin via Sydney – with a connecting leg that was cancelled twice and delayed by several hours – and already tired and frustrated, the night only got worse after her luggage didn’t arrive.
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