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Chanticleer

In this new reality, retailers face tough choices

Retail sales might have bounced back, but COVID has accelerated a shift on online that is already leading smart retailer to make hard decisions. 

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Visit one of Australia’s big shopping malls this weekend and you’ll get the sense life is almost back to normal.

Sure, the food court is still closed and a handful of stores remain in darkness. But the foot traffic’s back near pre-COVID-19 levels and consumers have the tills ringing.

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James Thomson is senior Chanticleer columnist based in Melbourne. He was the Companies editor and editor of BRW Magazine. Connect with James on Twitter. Email James at j.thomson@afr.com

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    Original URL: https://www.afr.com/link/follow-20180101-p554cd