The major banks are considering adopting artificial intelligence technology to monitor the electronic communications of staff, to identify bad culture and reduce risks in the workforce operating remotely.
The AI tool, developed by consulting firm Blackhall & Pearl and the Massachusetts Institute of Technology, will also help banks after COVID-19 to implement the Hayne royal commission and meet tougher demands from regulators for tangible evidence that poor cultures have improved.
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James Eyers writes on banking, payments and fintech. He is a former legal and investment banking editor at the AFR, has degrees in commerce and law from UNSW, and is co-author of Buy now, pay later: The extraordinary story of Afterpay Connect with James on Twitter. Email James at jeyers@afr.com.au
