The ACCC says car dealers generally won't offer their best price over the phone and it's not until a customer is physically in the dealership they will go all out.
It also found that most buyers won't travel more than 35km out of their home area to find a better deal.
The regulator also concluded that virtually no cars end up being sold at the recommended retail price
The Australian Competition and Consumer Commission (ACCC) has shone a light on some of the tactics used by car dealers and the inner workings of their business models, in an industry with ''opaque'' pricing.
The competition regulator says dealers generally won't offer their best price over the phone, that no cars sell at the recommended retail price set by manufacturers, and most buyers will only travel a maximum of 35 kilometres out of their home area to make a purchase.
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Simon Evans writes on business specialising in retail, manufacturing, beverages, mining and M&A. He is based in Adelaide. Connect with Simon on Twitter. Email Simon at simon.evans@afr.com
