The recent hurricane of hubris over Qantas and Alan Joyce reached a stage where the Qantas brand has apparently been trashed for years to come, if not forever. Most people’s minds are made up and even facts ain’t going to change that.
What follows is likely to be challenged for those reasons.
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Peter Harbison is a aviation analyst. He founded CAPA – Centre for Aviation and is author of “Alan Joyce and Qantas. The trials and transformation of an Australian icon.“