Customers won’t be compensated for flight delays
Ayesha de KretserSenior reporter
Australian travellers will have more recourse to complain about airlines under proposed changes included in the Labor government’s aviation white paper, but they will not be entitled to compensation for delays.
Transport Minister Catherine King says the government will strengthen consumer protections by replacing the existing Aviation Customer Advocate with an Aviation Industry Ombuds Scheme.
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Ayesha de Kretser is a senior reporter with The Australian Financial Review covering the aviation and tourism sectors. She has previously reported on banking, mining and commodity markets. Connect with Ayesha on Twitter. Email Ayesha at ayesha.dekretser@afr.com.au
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