Hisham El-Ansary is an optimist. Just as well, because the 54-year-old, newly appointed boss of BUPA Australia is battling big issues in the company's aged care business - including a royal commission - and waves of customers dropping private health insurance.
It's a big challenge to rectify BUPA's aged care business, which has had 13 homes sanctioned by The Aged Care Quality and Safety Commission since mid-2018 for failing to meet many of the 42 prescribed standards, including shocking incidents such as the abuse of residents.
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Carrie LaFrenz is a senior journalist covering retail/consumer goods. She previously covered healthcare/biotech. Carrie has won multiple awards for her journalism including financial journalist of the year from The National Press Club. Connect with Carrie on Twitter. Email Carrie at carrie.lafrenz@afr.com
