For seven years Virgin Australia has been a fixture on Boss and Hay Group Most Respected Companies list. This year it has taken top spot for its workplace culture. Chief executive John Borghetti says the secret to building a respected culture is like managing a family.
When John Borghetti started at Virgin Australia, he asked his PA to email every pilot his home phone number, mobile number and email address with the message: “Guys, I’m the new guy, anything you need, call me, any time.”
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Patrick Durkin is Melbourne bureau chief and BOSS deputy editor. He writes on news, business and leadership. Connect with Patrick on Twitter. Email Patrick at pdurkin@afr.com
