Effects continue impacted across South Australia after global IT outage

Services are slowly resuming after a major IT outage plunged supermarkets, airports, businesses and banks into chaos on Friday – but the fallout continues.

Services are slowly resuming after a major IT outage plunged supermarkets, airports, businesses and banks into chaos on Friday – but the fallout continues.

The global outage, believed to be triggered by a faulty update from software security company CrowdStrike, began hitting SA businesses and companies from about 3pm, with scores of computers displaying the “blue screen of death”.

The shutdown forced Microsoft devices to go blue and then try to reboot, locking users out of key systems known as a “boot loop”.

Australia’s National Cyber Security Coordinator Michelle McGuinness said it appeared the outrage was not the work of online criminals.

Services are now slowly resuming – but some businesses are still affected. Find out where.

Footy fans left desperate for ticket downloads

Port Adelaide members have been reassured their tickets for tonight’s game against Richmond at the Adelaide Oval are back online.

Member tickets had disappeared from online platforms after the CrowdStrike outage that brought the world to its knees.

Club members had reported they were unable to access or download tickets issued via Ticketmaster.

Anyone who bought a ticket via Ticketek was not affected.

Port Adelaide member tickets are issued through Ticketmaster, not Ticketek. Picture Dean Martin

Member tickets are issued through Ticketmaster, not Ticketek.

Port Adelaide Football Club confirmed to The Advertiser the CrowdStrike outage had impacted its ticketing platform for members.

“As part of the global IT outage, some Port Adelaide members may be experiencing difficulties accessing their tickets for tonight’s clash against Richmond at Adelaide Oval,” the club statement said.

“Port Adelaide is working closely with the AFL and Ticketmaster to rectify this problem as a matter of urgency.

“The server is slowly coming back online, and all members should be able to access their tickets as normal in the coming hours.

“Members who have a physical membership card, have already downloaded, or added tickets to digital wallets on mobile devices are not impacted, and can access the game as normal.

“The Port Adelaide membership team is at every home game, at all gates, to help fans.

“Any member experiencing ongoing ticketing issues will still be able to access the game tonight by speaking to our team at any gate.”

The club confirmed member tickets were back online by noon Saturday.

Flights

Adelaide Airport is operating normally this morning however, warn there are lasting impacts due to yesterdays outage.

An Adelaide Airport spokesman said “there are some residual flight delays and cancellations”, which have mostly impacted Jetstar.

“At this stage (on Saturday morning) there are 8 arrivals and departures cancelled – Jetstar flights from Adelaide to Brisbane, Gold Coast and Melbourne; and to Adelaide from Denpasar, Brisbane, Gold Coast and Melbourne,” the spokesman said.

“One Qantas flight to Sydney is also cancelled.

“We recommend customers continue to check with their airline regarding the latest flight information.”

Supermarkets

Major supermarkets Coles and Woolworths appear to have returned to normal operation as of Saturday morning after temporarily going “cash only” in SA.

A Coles spokesman said that while all stores have reopened – a few registers might still be out of use due to the lasting outage impacts.

“All Coles supermarkets across Australia are open and trading today,” they said.

“Some registers may be temporarily unavailable while we fully recover.

“We are putting on additional team members to assist customers with their shopping and we thank everyone for their patience.”

Coles related businesses – including Liquorland, Vintage Cellars and First Choice Liquor stores – have also returned to trading.

Similarly, a Woolworths spokesman revealed all their stores across the country are open and trading.

They ask customers to remain patient while their workers recover from the outage.

A statement at noon Saturday said all stores were open and “trading as normal for cash and cards”.

“Saturdays are a busy shopping day and we have plenty of stock on hand,” the statement said.

“Some check-outs continue to be affected by the global outage so we thank customers in advance for their patience and treating our team with respect.

“Following some disruption to a small number of orders last night, our online system is operating as normal with our team expected to pick and deliver thousands of orders over the weekend.

“Thanks to all of our team members who have worked tirelessly overnight to ensure our stores could open to serve our customers.”

Previously the company had said the outage had impacted some registers which were offline, and a “small number of online orders” were unable to be filled.

Those customers had been contacted, the company said.

Bottle Shops

Dan Murphy’s and most BWS stores have reopened in SA.

A spokesman advised customers to check websites for store updates, as a few BWS bottle shops are still battling the knock-on effects of the outage.

“Customers are encouraged to check online or on Google for store location and hours, with a very small number of altered hours in place at some locations,” they said.

“Online ordering, delivery services, and customer contact centres are still impacted, with teams working today to fully restore services. Orders made yesterday may take some time to be completed.

“After yesterday’s global tech issue, an IT fix was identified and deployed overnight to enable many systems to be restored this morning.”

Bunnings

Previously, Bunnings stores across Australia were unable to take EFTPOS payments.

Since Saturday morning, Bunnings chief information officer Gen Elliott said the majority of stores have returned to regular trading.

“Our stores are open as usual and we’ve worked to limit any disruption to our operations,” he told The Advertiser.

“We thank customers for their patience as we’ve responded to this issue and our team for the great job they’ve done helping customers.”

Calvary Health Care

Calvary services have mostly returned to normal, however they warn phone disruptions might be a persistent issue in a few locations.

On Facebook they said “a small number of our homes and services remain affected by phone disruptions and contingencies are in place.”

Calvary also said they will be reaching out to any affected patients if there are any changes to their scheduled procedures or services – but they welcomed patients to contact their local hospital or service if concerned.

Illuminate Adelaide

Illuminate Adelaide has resolved their online ticket processing issues for all of their shows.

Their spokeswoman told The Advertiser: “In great news, we are now completely back and selling tickets on the website as well as at the venue box offices.”

“Thank you for your support and understanding.”