Australian consulate helps family of Adelaide grandmother Annapuranee Jenkins who is missing in Malaysia

THE Australia consulate has stepped up efforts in the search for a missing Adelaide grandmother in Malaysia as her family was distressed by “incorrect” Malaysian media reports.

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THE Australia consulate has stepped up efforts in the search for a missing Adelaide grandmother in Malaysia as her family was distressed by “incorrect” Malaysian media reports.

Local media reported Malaysian police were trying to unlock Annapuranee “Anna” Jenkins’s mobile phone after she vanished on December 13 at Penang.

Daughter Jen Bowen, 39, of Glenunga, said the 65-year-old’s smartphone, which was accidentally left at the hotel before she went to a dental appointment, had always been unlocked and accessible.

The news article also reported that Mrs Jenkins took her luggage and toiletries when she left the hotel she and her husband of 40 years, Frank, were staying at.

“I have my mother’s phone here (in Adelaide),” she said.

“Her toothbrush was still at the hotel, she doesn’t wear makeup ... the only thing would have been deodorant but because Malaysia is so hot.”

The last known photo from CCTV of Australian citizen Annapuranee Jenkins as she leaves her hotel in Penang, Malaysia, heading off to a dental appointment on Dec. 13. She hasn't been seen since. Her husband Frank Jenkins (far left) watches on.

Ms Bowen said her mother was only carrying her handbag and a shopping bag with her when she took an Uber ride from the dentist to aged care home Little Sisters of Poor.

But Mrs Jenkins had asked to alight before she reached her destination and the Uber driver dropped her near an orphanage, where she was last seen.

Ms Bowen and her brother had made several mercy trips to George Town, Penang, and engaged the services of a private security firm Panoptic Solutions.

Flyers being posted up around Penang, Malaysia for missing Australian citizen Annapuranee Jenkins, who goes by Anna or Ranee.

Annapuranee Jenkins with husband Frank at Penang the day before she disappeared. She was wearing similar clothes when she left for her dental appointment.

Ms Bowen said her brother, who cannot be named, had since met with the High Commissioner of Australia in Malaysian capital Kuala Lumpur on Thursday.

“They’ve agreed to send a letter to Malaysia police on what could be done to access CCTV,” she said.

“They have offered to be more of assistance and try to contact Malaysia police.

Annapuranee 'Anna' Jenkins’s disappearance in Malaysia worries husband Frank Jenkins and daughter Jen Bowen. Picture: Bianca Di Marchi

“We’re really grateful that they’ve seen the urgency of my mum being missing.”

She said the Australian consulate had been in contact with local police up to three times a week but the family were not notified of any updates.

“It has been a massive miscommunication all around,” she said.

Her brother had flown back to Australia while Panoptic Solutions continued their ground search.

Panoptic Solutions founder Troy Claydon posts up 'missing person' posters around Penang, Malaysia, where Annapuranee Jenkins vanished on December 13, 2017.