Video shows Woolies delivery truck dragging parked car into road in Victoria collision

A Woolworths truck was caught on camera totalling an elderly shopper’s parked car, sparking an argument that led to confusion over a road rule.

A Woolies delivery truck has been filmed dragging an elderly shopper’s parked car into the road in a collision that led to a one-hour standoff, the car owner claims.

Dashcam footage of the incident, which occured on February 9 in the outer-Melbourne suburb of Doreen, shows the car parked legally on the side of a narrow street as the delivery truck attempts to squeeze past.

The vision shows the large truck had almost cleared the car before the tail of its trailer hooked on the parked vehicle’s side.

The driver is shown continuing forth, dragging the car into the middle of the road, and continues to drive off once the car detaches and is left in the street.

After being flagged down by the driver who captured the incident, the truck driver is heard on the witness’s dashcam denying the collision happened.

“You have literally taken a car with you,” the female witness is heard yelling at the driver as she pulls alongside him, to which he can be heard protesting: “No.”

The vision was used in a successful insurance claim and Woolworths has apologised saying it was “deeply sorry” and had ensured costs of the car’s repairs were “fully covered”.

No charges were laid over the incident.

A Woolworths truck driver allegedly denied a collision despite clear evidence, refusing to provide details for an hour. Picture: Supplied

The incident occurred in Doreen, Melbourne, involving an elderly woman’s parked car and a truck manoeuvring on a narrow road. Picture: Supplied

The daughter of the car owner, Kellie Murphy, said her mother returned to find her vehicle badly damaged and metres from where it had been parked. An off-duty nurse helped the traumatised woman in her 70s, climbing into the car through the passenger side window to drive it to a safe place.

Ms Murphy claimed her mother, supported by bystanders, was forced to argue with the driver at length claiming he initially refused to hand over his details and even denied the incident.

“There’s no marks on my truck. And I didn’t hear anything,” she claims he told bystanders.

Ms Murphy further alleged the man spent a long period of time on the phone to his employer before arguing it was “company policy” to not hand over his personal information to those seeking it in relation to the crash.

Confusion arose over legal obligations regarding the disclosure of personal information in accidents. Picture: Supplied

Eventually, police intervention led to the driver providing necessary details, but questions remained about clarity in such situations. Picture: Supplied

She said bystanders asked the man to produce his licence to check he had given the correct details, but claimed “it was only when the police said that they would come down that he gave it”.

A Woolworths spokesperson claimed the driver pulled into its store carpark to inspect the damage before they “exchanged details with the owner of the parked car”.

“We are deeply sorry for the damage caused and our trucking partner has been in contact with the car’s owner to ensure the cost of repairs is fully covered,” the spokesperson said.

‘No one seems to know’: Confusion over rule

For Ms Murphy, who shared images and a brief clip of the incident online, the exchange sparked debate and raised several questions.

“No one really seems to know what the actual rule is,” she said of what to do when in a traffic collision like her mother’s, especially when police do not come or when a party is not forthcoming with providing identification.

“There just needs to be more clarity – (without showing a licence) I can tell you I’m Joe Blow, and I live randomly, and how would they know?”

Ms Murphy said her mother’s insurance claim was eventually successfully processed but urged others to always try and confirm all parties’ details.

Dashcam footage from a witness captured the collision, showing the truck dragging the car into the middle of the road. Picture: Supplied

Despite being confronted, the driver denied the collision, prompting bystanders to intervene. Picture: Supplied

“I always thought you have to show your licence. Everyone that I’ve spoken to says that they think you have to show your licence. And mum just kept saying to him, “You have to show it to me”, and he just kept denying it.”

In the “road rules” section of its website, under “crash responsibilities” VicRoads declares parties must “provide your name, address, registration number, and vehicle owner’s name to others involved in the crash, or their representative, and to the police (if they are there)” but does not explicitly state a drivers licence must be shared.

Originally published as Video shows Woolies delivery truck dragging parked car into road in Victoria collision