Domino’s worker threatens to ‘smash’ a grandmother’s face in over $12 refund dispute

A Mount Gambier Domino’s employee has been recorded threatening to “smash” the face of a local grandmother as the two argued over a $12 refund.

A woman says she was hurt and humiliated by a Domino’s worker who threatened to “smash” her face after she made a complaint about a pizza.

Katherine Pickles, a grandmother from Mount Gambier, posted a video she recorded of an altercation she had with a Domino’s employee after requesting a refund on her Facebook page just after midnight on April 21.

In her post, Ms Pickles said she’d received a pizza she was unhappy with on Friday night and was told by the store manager that someone would come to her place to retrieve it and issue her a refund. But no one showed up.

The next evening, Ms Pickles went to the store to return the pizza and receive a refund herself, recording the interaction on her phone.

Mount Gambier grandmother Katherine Pickles pictured with her daughter. Picture: 7NEWS

The pizza in question. Katy Pickles said the pizza she received looked like "two different pizzas". Picture: Supplied

In the footage, Ms Pickles can be heard explaining to a worker that she ordered a pizza the night before and that what she was given looked like “two different pizzas”.

“Regardless of anything else it’s made like sh*t,” Ms Pickles said to the employee, pointing out the discrepancies in toppings and slice sizes.

After this exchange, the worker serving Ms Pickles went to get the manager, who can be heard greeting Ms Pickles in the footage with a “yep”.

The conversation between the two quickly escalated with the manager asking Ms Pickles if she’s “f***ing serious” to which she responds “I am f***ing serious”.

The manager then tells Ms Pickles to “get the f*** out of my store right now”.

“B*tch if you don’t get out I’m gonna f***in’ smash your face,” he said on film.

“Are you serious?” an upset Ms Pickles then says to other employees behind the counter, “is this how he treats all his customers?”

The manager then storms away from the counter and returns brandishing a broom, telling Ms Pickles again to “get the f*** out”.

A Mount Gambier grandmother says she was hurt and humiliated by a Domino’s worker. Picture: Supplied

The grandmother said the worker threatened to “smash” her face after she made a complaint about a pizza. Picture: Supplied

After the heated exchange, Ms Pickles shared her recording of the event on Facebook, saying in the post she was “very upset and humiliated and still didn’t get (her) money back.”

The post received over 400 likes and comments with other locals urging Ms Pickles to report the incident to Domino’s.

In response to the incident, a Domino’s spokesperson told The Advertiser the company takes safety and wellbeing extremely seriously and has a zero-tolerance approach to aggression, harassment, or abuse of any kind in our stores.

“As soon as we were made aware of this incident, we launched an internal investigation, including into the circumstances which led to the interaction recorded. Following this investigation, we will take appropriate action,” the spokesperson said.

“We have attempted to get in contact with our customer via multiple channels, including through the information provided with her order, and encourage her to reach out to us so we can discuss this important matter further.

“This customer’s experience does not reflect the high standards and values we pride ourselves on, and we are sincerely sorry.”

Ms Pickles told The Advertiser that she had found “the support (from the community) to be amazing but the backlash and negatives to be just as depressing.”

“This has had a negative impact on me and especially my daughter who just wants to defend me.

“I’m staying off social media but would like to thank everyone for the kind comments and support.

“Domino’s has reached out to me and they are very regretful for this incident and they will be following through with an internal investigation and have refunded me the money for my pizza.

“Thankyou Jill from Domino’s, she was very kind and I believe she truly cares. And to his supporters, shame on you.”