Woolies roasted over online shop order mistake

The woman claims she had ordered laundry detergent – only to received a bizarre substitution when her brand was sold out.

It’s safe to say our supermarkets have been facing an unprecedented demand since the beginning of the pandemic.

More people are shopping for groceries online than ever before, taking advantage of Coles and Woolies’ offer to substitute a product on their list for a similar item if the one they wanted isn’t available.

But one mum has claimed an out-of-stock item in her Woolies online shop saw her end up with a hilarious substitution.

The mum claims she had ordered laundry detergent only to receive a hilarious substitution when it was sold out. Picture: TikTok/@laurenashley861.

“For those of you who do online groceries and get your groceries delivered to you, what is the stupidest thing that you have ever been substituted?” TikTok user @laurenashley861 asked.

“I ordered laundry detergent, they didn’t have my usual laundry detergent, so this is what I got instead: Granola.

“So instead of my laundry detergent they have given me granola. I don’t even know what to say.”

Lauren’s video was viewed more than 22,000 times and got hundreds of responses from shoppers, many who claimed they too had received bizarre substitutions in their online supermarket orders.

“I ordered newborn nappies and got adult Depends,” one person claimed.

“I always click no substitutions because stuff like this was happening every single time,” one shopper wrote.

She claims she received granola instead. Picture: TikTok/@laurenashley861.

“They substituted my pulp-free orange juice for orange juice with extra pulp,” another commented.

Another said instead of a bag of carrots they got a “ tub of peppermint choc chip ice cream”, while one person had ordered ice cream cones, only to receive “three bottles of diet ginger ale”.

But others expressed disbelief that supermarkets could get it so wrong.

“I’ve only ever been substituted with the same thing but different brand. If that’s not possible they don’t send anything and refund,” one person claimed.

“I used to pick orders at Coles … you can only sub certain items and you scan the barcode,” another said.

Woolworths said it encouraged “customers to contact us directly should something be amiss with their order so we can rectify it as quickly as possible”.

“We have a dedicated team of personal shoppers who work hard to hand-pick thousands of online orders to the highest standard every day,” a spokesman said.

Shoppers said some bags had been ‘overloaded’ while others had barely any items inside. Picture: TikTok/@ceeeveee89.

“While our teams work hard to provide a great experience every time, we don‘t always get substitutions right.”

Last year, a woman went viral on TikTok for revealing Woolies had sent her bread instead of triple-A batteries – despite her being allergic to wheat.

Back in August, Coles faced complaints online about the way its online and click and collect orders were packed.

Shoppers claimed their orders had been packed inconsistently, with some bags “overloaded” with items while others had just one or two small items in them.

Originally published as Woolies roasted over online shop order mistake